Introduction

The Kilsyth Victoria Cottage Hospital provides a service for those individuals within the community who require review and healthcare maintenance in relation to chronic disease processes.

NHS Lanarkshire will seek to provide you with high quality health services. You should therefore expect:

To be treated as an individual with courtesy and respect for your cultural and spiritual needs
To have the right of support from a relative, friend, patient advocate or any other individual
To be introduced to everyone providing your care, who will be identified by name, photograph and job title
To have a named nurse or key worker responsible for the planning, implementation and evaluation of your care
To be involved in the planning, evaluation and review of your care and offered informed choices wherever possible
To be guaranteed confidentiality of information relating to your care, in keeping with the Code of Practice ‘Confidentiality of Personal Health Information’
To be invited to comment on our services to help us make improvements to existing and future services