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Making a Comment, Compliment or Suggestion 


If you would like to make a general comment, a compliment about the service or a suggestion, feel free to speak to staff or contact one of the following:

For GPs, dentists, chemists and optician services

Each practice or shop will have someone responsible for looking into comments and suggestions. Contact the practice or shop and ask for their name.

For services provided by NHS Lanarkshire

Your feedback is important as it helps us evaluate the services we provide. It allows us
to identify areas where we are doing well, but also areas that we can try and improve.
If you would like to tell us about your healthcare experience you can:

  • Speak to a member of staff
  • Complete a “We are listening” card and hand it to a member of staff, or complete a freepost “comments, compliments and suggestions” card and post it to us
  • Call us on Tel No: 01698 858321 Monday - Friday from 1pm - 4pm
  • Share your story at www.patientopinion.org.uk or call Tel No: 0800 122 31 35

If you would like to make a complaint please use the following links:

If you are not sure who you should contact, telephone the General Enquiry Line on:
0300 3030 243.

The line is staffed Monday to Thursday, 9am to 5pm and 9am to 4.30pm on a Friday. There is an answer machine outwith these hours. If all lines are busy calls are transfered to the answer machine which is checked at regular intervals.

Link to the Patient Opinion information page
British Sign Language Videos & alternative formats on NHS Inform website - opens in new window